Voice automations allow businesses to automate customer services using conversational voice bots. With Voice Bots, businesses provide instant customer support and save a lot of money and human resources with customer service.
We integrate with Twilio to let you build voice bots. AudioCodes creates a communication hub between allchat and any telephony system. It supports any voice bot use case, such as a virtual agent , IVR for a call , agent assistance and outgoing calls .
Sign up for AudioCodes
Follow this link to create your account.
Buy a phone number
Follow the screenshot below to buy a phone number from Twilio. If you want to use your existing phone number, you’ll need to port your phone number to Twilio. In this case, you will need to contact Twilio support.
Connect your phone number to allchat
Go to Settings > Channels > Sound and click the Connect button.
Go to your Twilio console to get the account’s SID and Auth Token .
Set the opening message
The welcome message is the first message the user will hear when a user calls your number. The opening message must clearly inform the user how they can use your bot. If you don’t set the opening message, your bot won’t send anything until the user talks to your bot.
To set a welcome message, go to Settings > Channels > Sound.
Building sound flows
In the voice channel, the user can only receive text messages (which are converted to speech and sent to the user). Users can also speak (which is converted to text and sent to the bot). Your bot can also collect user input when the user presses any number during the calls.
If you want to build advanced bots capable of collecting any user data, we strongly recommend using . allchat includes built-in integration with Dialogflow.
Hang up
Your bot can hang up at any time during a conversation by using Actions > Voice > Hang Up.
Transferring a call to another phone number
Your bot can transfer a call to another phone number at any time during a call by using Actions > Voice > Transfer Call .